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Customer care

Returns

We at Izbits World try our best to make sure you are happy with our product, however babies and children come in all shapes and sizes and buying online can be hard.
If the product is in original condition with tags, we are happy to exchange, refund or organize store credit. Our policy lasts for 14 days from when you receive it. (Tracking will let us know, but there is a few days grace period. Cause we also understand life with kids can be hard.)
You can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss the issues, send photos and talk about coming to a solution everyone is happy with.
Undies and swimwear CAN NOT be returned once worn, for hygiene. 
Custom items with names, or in blended sizes will also not be exchanged or returned. These are impossible to on sell. PLEASE think carefully before ordering these.
 

 Sale items

All sale item sales are final. No refund or exchange will happen with sale items.

Exchanges

All exchanges should be organised by first emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can discuss the issue, find a solution to the problem and solve it.
 

Custom orders

Custom orders can be arranged though email or social media. There are no exchanges or refunds on custom orders that incluse any names or blended sizes. 

Shipping

All items shipped from Izbits world are from Cairns in Far north Queensland. Things can take longer to reach you as we are regional. Things can also be held up from floods, accidents and other random acts of nature. We try ship out as soon as possible, but please allow a week or two for shipping if you have a deadline you want your items for. 
All parcels are sent via Australia post with tracking. Tracking numbers are added to paypal once generated. 
We use bio friendly compostable bags for our shipping. If you have a home composter, please use them to fill full of scraps before adding to your home compost bin. Our clear product bags are also compostable. These are made from Cellulose and break down to plant based bits.
 

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